About these terms
These terms apply when you use the La Gloria website, online reservation system, customer-account features and related public services.
La Gloria is operated by J A TRADING SERVICES LTD at 12 Beeches Walk, Sutton Coldfield, B73 6HN.
Reservations
- Reservations are subject to live availability and any booking rules shown at the time of booking.
- A selected time is not guaranteed until the reservation system confirms the booking.
- You are responsible for providing accurate contact details, party size and relevant booking information.
- Special-event, large-party or private-dining reservations may have additional conditions.
Changes, cancellations and no-shows
Where online amendment or cancellation is available, the options shown in the secure Manage Booking page apply. Some reservations may have minimum notice requirements or may no longer be changeable online close to the booking time.
If you cannot attend, please cancel as early as possible so the table can be released. Event or deposit bookings may have additional cancellation conditions stated at booking or in confirmation communications.
Deposits and payments
Some reservations or events may require a deposit or advance payment. The amount, payment status and relevant conditions will be shown during booking, in your confirmation or on the secure Manage Booking page.
Payment processing may be provided by a third-party payment service. Their applicable payment and privacy terms also apply to the transaction.
Allergies and dietary requirements
Please tell us about allergies and dietary requirements when booking and again when you arrive. Online notes help us prepare, but they do not replace a direct conversation with the restaurant where a serious allergy or specific risk needs to be discussed.
Menus, ingredients and preparation practices can change, so current information should be confirmed with the team before ordering.
Website information
We aim to keep menus, prices, opening hours, event details and other website information accurate. Restaurant availability, menu items, prices and operating arrangements can change, and the latest information presented during booking or at the restaurant takes precedence where appropriate.
Acceptable use
You must not misuse the website, attempt unauthorised access, interfere with its operation, submit fraudulent bookings or use automated methods in a way that harms the service or other users.
Liability
Nothing in these terms excludes or limits liability where it would be unlawful to do so. Subject to applicable law, we are not responsible for losses caused by matters outside our reasonable control or by third-party services that are not operated by La Gloria.
Governing law and contact
These terms are governed by the laws applicable in England and Wales, subject to any mandatory consumer rights that apply to you.
Questions can be sent to info@lagloria.uk or raised by calling 0121 354 3630.
Contact La Gloria
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