Privacy Policy

Who we are

La Gloria is an independent Italian restaurant at 12 Beeches Walk, Sutton Coldfield, B73 6HN. The restaurant is operated by J A TRADING SERVICES LTD.

For privacy questions, contact us at info@lagloria.uk or 0121 354 3630.

Information we may collect

• Identity and contact details such as your name, email address and telephone number.
• Reservation information including date, time, party size, occasion, requests, dietary requirements and allergy information you choose to provide.
• Customer-account details, booking history, preferences and communications associated with your account.
• Payment and deposit status. Card details are normally handled by the relevant payment provider rather than stored by La Gloria.
• Messages, enquiries, feedback and review information you send to us.
• Technical information associated with use of the website, such as browser/device information, security logs and cookie or analytics data where applicable.

How we use information

• To create, manage, amend and confirm reservations.
• To contact you about a booking, event, deposit, enquiry or customer-service request.
• To record dietary, allergy, accessibility or seating information that you ask us to consider for your visit.
• To operate customer accounts, waitlists, loyalty features and guest-service functions where enabled.
• To improve the website, restaurant service, security and operational reliability.
• To meet accounting, legal, regulatory and food-safety obligations where they apply.

Our lawful bases

Depending on the activity, we may process personal information because it is necessary to provide a reservation or service you requested, because we have a legitimate business interest in operating and securing the restaurant, because you gave consent, or because we have a legal obligation.

Where consent is the appropriate basis, you can withdraw it for future processing.

Sharing information

We may share information with service providers that help us operate reservations, communications, payments, website hosting, analytics or other business systems. We only expect those providers to use information for the relevant service and subject to appropriate safeguards.

We may also disclose information where required by law or to protect customers, staff, the restaurant or our legal rights.

Retention and security

We keep personal information only for as long as reasonably needed for the purpose for which it was collected, including service, accounting, legal, dispute-resolution and security requirements.

We use reasonable technical and organisational measures to protect information. No online system can be guaranteed completely secure, so we continually review how our systems are operated.

Your data-protection rights

• Ask for access to personal information we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Ask us to erase information where the law allows.
• Ask us to restrict or object to certain processing.
• Ask for certain information in a portable format where applicable.
• Withdraw consent where processing is based on consent.

You may also have the right to complain to the UK Information Commissioner’s Office. We would appreciate the opportunity to address your concern first.

Children and third-party websites

Our website and online reservation services are intended for customers arranging restaurant visits and are not designed to collect information directly from children without appropriate adult involvement.

Our website may link to third-party services such as maps, payment services or social platforms. Their own privacy notices apply when you use those services.

Changes to this policy

We may update this privacy policy when our website, reservation services or legal requirements change. The latest version will be published on this page with an updated date.